Terms of service

Welcome to METROSORT STUDIO. These Terms of Service establish the conditions governing access to and use of our website, products, and related shopping services.

METROSORT STUDIO is operated by WP INC, based in Jacksonville, Florida. By visiting our website, browsing available merchandise, creating an order, or otherwise using our services, you agree to comply with these Terms of Service and all applicable laws and regulations.

Please read these provisions carefully before making a purchase. If you do not agree with these terms, you should discontinue use of the website.

3.1 About METROSORT STUDIO

METROSORT STUDIO offers bathroom organization products and everyday bathroom textiles intended to make household spaces more functional, comfortable, and organized.

Our product selection includes:

  • Wall-mounted towel racks designed to provide convenient bathroom storage.

  • Face towels intended for everyday facial cleansing and personal care.

  • Bath towels designed for drying and general household use.

Product availability, specifications, materials, dimensions, colors, and other characteristics may vary depending on the individual listing.

3.2 Eligibility to Use the Website

By using METROSORT STUDIO, you represent that:

  1. You are legally capable of entering into a binding agreement.

  2. You are at least the age of majority in your jurisdiction or are using the website under the supervision of a parent or legal guardian where legally permitted.

  3. Any information you submit is accurate and not misleading.

  4. You will not use the website for fraudulent, unlawful, or unauthorized activities.

  5. You will not attempt to interfere with the website's security, functionality, or normal operation.

We reserve the right to restrict access to individuals who misuse our website or violate these terms.

3.3 Product Descriptions and Availability

We make reasonable efforts to present accurate product descriptions, photographs, dimensions, and other information.

However, minor differences may occur due to:

  • Screen brightness and display settings.

  • Photography and lighting conditions.

  • Manufacturing variations.

  • Product packaging updates.

  • Changes in product availability.

For wall-mounted towel racks, customers should review the displayed measurements, installation requirements, materials, and included accessories before purchasing.

For face towels and bath towels, customers should carefully review the listed dimensions, fabric details, color options, and care instructions.

We do not guarantee that every product will remain available indefinitely. METROSORT STUDIO may update, discontinue, or modify product listings when necessary.

3.4 Pricing and Payment

All prices are displayed in U.S. dollars unless otherwise stated.

Product prices, promotional offers, and applicable charges are presented during the shopping and checkout process.

Our standard shipping arrangements are:

  • Orders of $10.00 or more qualify for free standard shipping.

  • Orders below $10.00 are subject to a $5.99 shipping charge.

Applicable sales taxes or other legally required charges will be calculated and displayed during checkout where applicable.

We reserve the right to correct obvious pricing errors, inaccurate product information, or technical display problems.

An order confirmation does not necessarily guarantee acceptance if a transaction is affected by a genuine pricing error, suspected fraud, inventory discrepancy, or other legitimate operational issue. If an order cannot be fulfilled, we will take reasonable steps to notify the customer and arrange an appropriate refund where payment has been collected.

3.5 Order Placement and Acceptance

When you submit an order, you are making a purchase request for the selected merchandise.

After submission, you may receive an electronic confirmation containing relevant order information.

Orders may be subject to additional verification before fulfillment.

We reserve the right to refuse, cancel, or limit orders where reasonably necessary, including situations involving:

  • Suspected fraudulent payment activity.

  • Incorrect shipping or billing information.

  • Unavailable inventory.

  • Duplicate or unusually suspicious transactions.

  • Pricing or listing errors.

  • Violations of these Terms of Service.

If an order is canceled after payment has been collected, applicable amounts will be refunded to the original payment method, subject to any rights and obligations established by law.

3.6 Shipping and Delivery

METROSORT STUDIO aims to process and dispatch orders as efficiently as reasonably possible.

Customers are responsible for providing complete and accurate delivery information at checkout.

We are not responsible for delivery problems caused by incorrect addresses submitted by customers, although we will make reasonable efforts to assist when an issue is reported.

Delivery dates and transit estimates are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the shipping carrier, transportation may be affected by weather conditions, carrier operations, peak-season demand, or other circumstances outside our reasonable control.

Additional information is available in our Shipping Policy.

3.7 Returns, Refunds, and Exchanges

Customers may request returns or refunds in accordance with our Return and Refund Policy.

Standard eligible returns are generally accepted within 30 days after delivery.

Products must meet the applicable condition and hygiene requirements.

Because face towels and bath towels are personal-use textile products, used or washed items may not qualify for ordinary change-of-mind returns.

However, customers retain any rights concerning defective, damaged, or incorrectly supplied products under applicable law.

Please contact [email protected] before returning merchandise.

3.8 Appropriate Product Use and Installation

Customers are responsible for using products in accordance with the instructions, specifications, and care recommendations provided with the merchandise.

For wall-mounted towel racks, proper installation is particularly important.

Before installation, customers should:

  • Review the supplied mounting instructions.

  • Confirm that the selected wall surface is suitable.

  • Use appropriate mounting hardware for the wall material and expected load.

  • Avoid exceeding any stated weight capacity.

  • Ensure that the installation is stable before placing towels or other items on the rack.

If professional installation is recommended or necessary, customers should consider obtaining assistance from a qualified installer.

METROSORT STUDIO is not responsible for damage caused by improper installation, unsuitable wall surfaces, excessive loading, unauthorized modifications, or failure to follow product instructions.

3.9 Website Conduct

You agree not to:

  • Use the website to conduct fraudulent transactions.

  • Submit false or misleading order information.

  • Attempt to gain unauthorized access to our systems.

  • Introduce viruses, malicious software, or harmful code.

  • Copy, scrape, or extract website content through unauthorized automated methods.

  • Interfere with other customers' use of the website.

  • Use our content for unlawful commercial purposes.

  • Engage in activities that infringe intellectual property rights.

We may investigate suspected violations and take appropriate action, including restricting access or referring unlawful conduct to relevant authorities.

3.10 Intellectual Property Rights

All website materials, including text, product descriptions, photographs, graphics, branding elements, page layouts, and other original content, are owned by or lawfully used by METROSORT STUDIO or its respective licensors.

These materials are protected by applicable intellectual property laws.

You may view and use website content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, republish, commercially exploit, or otherwise use protected content without prior written permission, except where permitted by law.

3.11 Third-Party Services

Our website may rely on third-party services for payment processing, website hosting, analytics, fraud prevention, and merchandise transportation.

These services may operate under separate agreements, terms, and privacy policies.

METROSORT STUDIO does not control every aspect of third-party operations and is not responsible for independent third-party activities beyond obligations imposed by applicable law.

3.12 Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its general informational content are provided on an "as available" basis.

We make reasonable efforts to maintain accurate listings and dependable website functionality, but we cannot guarantee uninterrupted access, error-free operation, or the absence of all technical issues.

Nothing in this section excludes any express product warranty or consumer protection right that cannot legally be disclaimed.

3.13 Limitation of Liability

To the extent permitted by applicable law, METROSORT STUDIO and WP INC will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the website or products.

This limitation does not apply where liability cannot legally be excluded, including applicable remedies for fraud, willful misconduct, or other non-waivable legal obligations.

Nothing in these terms is intended to eliminate statutory consumer rights.

3.14 Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of the website, violation of these terms, or infringement of another party's rights.

This provision does not require you to indemnify METROSORT STUDIO for losses caused by our own unlawful conduct or obligations that cannot legally be transferred to customers.

3.15 Governing Law and Jurisdiction

These Terms of Service shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles that would require the application of another jurisdiction's laws.

Any legal dispute arising from these terms or the use of our website shall be handled by a court of competent jurisdiction in Florida, subject to applicable federal jurisdiction, mandatory venue rules, and any non-waivable consumer rights.

We encourage customers to contact our support team before initiating formal proceedings so that reasonable opportunities for resolution can be explored.

3.16 Changes to These Terms

METROSORT STUDIO may revise these Terms of Service when business practices, product offerings, website features, or legal requirements change.

The updated version will be published on this website with a revised effective date.

Changes will apply prospectively to the extent required by law. Any rights already established through a completed purchase will remain subject to applicable legal protections.

3.17 Contact Information

For questions concerning these Terms of Service, product purchases, or website use, contact:

WP INC – METROSORT STUDIO

3729 MADDIE LANE
JACKSONVILLE, FL 32210
United States

Email: [email protected]