Contact information

At METROSORT STUDIO, we believe that reliable customer service is just as important as the products we offer. We are committed to providing helpful assistance and clear communication throughout the shopping experience.

Whether you have questions about a wall-mounted towel rack, need additional information about our face towels and bath towels, want to check an order, or require assistance with a return, our customer support team is available to receive your inquiry.

5.1 Company Information

5.2 Customer Service

Our customer service team can assist with various questions and requests related to your shopping experience.

Order Assistance

If you have questions about an order, payment confirmation, order details, or an item you recently purchased, please contact us by email.

To help us locate your order, include your order number and the email address used during checkout.

Product Information

We welcome questions about our bathroom accessories and household textile products.

Our product range includes:

• Wall-mounted towel racks for convenient bathroom organization.

• Face towels for everyday facial cleansing and personal care.

• Bath towels for drying and general household comfort.

If you need clarification regarding product dimensions, available variations, materials, or installation information, please provide the product name in your message.

Returns and Refunds

If you would like to return an eligible item, request an exchange, or report a damaged or defective product, please email our customer service team.

Please include photographs when reporting visible product damage or incorrect merchandise.

Shipping and Delivery

For tracking questions, delayed packages, delivery problems, or shipping address corrections, contact us with your order number and relevant tracking information.

Payment Questions

If you have concerns about a payment, duplicate transaction, refund status, or order confirmation, please provide the relevant transaction or order details so that our team can investigate.

5.3 Customer Service Email

5.4 Business and Return Address

WP INC

3729 MADDIE LANE
JACKSONVILLE, FL 32210
United States

This is the company's designated business address and return address. Customers should contact our support team before sending returned merchandise to confirm the applicable return instructions.

5.5 Communication Guidelines

To help us respond effectively, we encourage customers to:

• Provide accurate contact information.

• Include the relevant order number.

• Clearly describe the reason for contacting us.

• Attach supporting photographs when appropriate.

• Avoid sending sensitive payment credentials or complete card information through email.

We aim to review customer inquiries and provide a response within a reasonable business timeframe. Response times may vary depending on inquiry volume and the complexity of the request.

5.6 Our Customer Service Commitment

METROSORT STUDIO values customer feedback and strives to address questions professionally, respectfully, and efficiently.

We welcome suggestions regarding our bathroom products, website functionality, product presentation, and overall shopping experience.

Our goal is to build lasting customer confidence through transparent information, dependable communication, and thoughtful service.