At METROSORT STUDIO, we understand that receiving your order safely and conveniently is an important part of the shopping experience.

Whether you are purchasing a wall-mounted towel rack to improve bathroom organization, face towels for daily use, or bath towels for household comfort, we aim to make the delivery process straightforward and transparent.

This Shipping Policy explains our shipping charges, order processing procedures, delivery arrangements, address requirements, and the steps customers can take when a shipment encounters a problem.

4.1 Shipping Fees

METROSORT STUDIO offers the following standard shipping arrangement:

The applicable shipping charge will be displayed during checkout before payment is completed.

We aim to provide straightforward shipping costs without unexpected standard shipping fees appearing after an order has been placed.

4.2 Order Processing Time

Orders are generally prepared for shipment after successful payment verification.

Our processing activities may include:

1. Reviewing the order details.

2. Confirming payment authorization.

3. Checking product availability.

4. Preparing and inspecting merchandise.

5. Packaging the selected items.

6. Arranging carrier collection and dispatch.

Processing times may vary depending on inventory availability, order volume, weekends, public holidays, and other operational circumstances.

An order confirmation indicates that the order has been received; it does not necessarily mean that the package has already been dispatched.

4.3 Delivery Timeframes

After an order has been processed and dispatched, the actual delivery period depends on the destination, shipping carrier, transportation conditions, and other logistical factors.

Any delivery estimates displayed during checkout or communicated through shipping notifications should be treated as estimates rather than guaranteed delivery dates, unless expressly stated otherwise.

Customers should allow additional time during:

• Major shopping events.

• Public holidays.

• Severe weather conditions.

• Carrier service interruptions.

• Periods of unusually high shipping volume.

• Other circumstances affecting transportation networks.

If your order appears significantly delayed, please contact us so that we can review the shipment.

4.4 Shipping Destinations

Available shipping destinations and delivery options are determined by the shipping services supported at checkout.

Customers should confirm that their destination address is accepted before completing payment.

We reserve the right to decline shipments to locations that cannot be serviced reliably or that are subject to applicable shipping restrictions.

4.5 Accurate Shipping Information

Customers are responsible for entering complete and accurate shipping information.

Please verify the following before submitting your order:

• Recipient's full name.

• Street address.

• Apartment, unit, or suite number, where applicable.

• City and state.

• ZIP code.

• Contact information, where requested.

Incomplete or incorrect information may result in delays, failed delivery attempts, or returned packages.

If you notice an error after placing an order, contact us immediately at [email protected].

We will make reasonable efforts to correct the address if the order has not yet been dispatched. However, address changes cannot be guaranteed after the package enters the carrier's network.

4.6 Shipment Confirmation and Tracking

When tracking information is available, customers may receive a shipping confirmation containing relevant tracking details.

Tracking information may take some time to appear after the carrier receives the package.

Carrier tracking systems may show different stages of transportation, such as:

• Shipment information received.

• Package accepted by the carrier.

• Package in transit.

• Arrival at a regional distribution facility.

• Out for delivery.

• Delivered.

Tracking updates are generated by the carrier and may not always appear immediately.

4.7 Delivery Problems and Missing Packages

If your order has not arrived within the expected delivery period, please contact our customer service team.

To help us investigate, provide:

• Order number.

• Customer name.

• Shipping address.

• Tracking number, if available.

• A description of the delivery issue.

We may review carrier records, confirm shipment details, and request additional information where necessary.

If a package is marked as delivered but cannot be located, customers should also consider checking:

• The front door or designated delivery area.

• Mailrooms and package lockers.

• Reception or building management.

• Other household members.

• Nearby areas where a carrier may have safely placed the package.

If the package remains missing, contact us for further assistance.

4.8 Damaged Packages

We take reasonable care when preparing merchandise for transportation.

If a package arrives visibly damaged, customers are encouraged to photograph the external packaging and the affected merchandise before disposing of any packaging materials.

For a damaged towel rack, please photograph any bent, broken, or missing components.

For damaged face towels or bath towels, please provide clear photographs showing the affected areas and packaging.

Please send the information to:

[email protected]

Our team will review the circumstances and determine an appropriate solution under our Return and Refund Policy and applicable law.

4.9 Split Shipments

In certain situations, products from one order may be shipped separately.

This may occur because of inventory availability, product packaging requirements, warehouse arrangements, or logistical considerations.

If an order is divided into multiple shipments, customers may receive separate tracking notifications where supported by the carrier.

A split shipment does not automatically mean that an item has been canceled or omitted.

4.10 Shipping Restrictions and Uncontrollable Events

Some transportation delays are beyond our reasonable control.

Examples include:

• Severe storms and natural disasters.

• Transportation network disruptions.

• Government restrictions.

• Carrier labor interruptions.

• Unexpected customs or regulatory requirements.

• Other extraordinary logistical events.

When such circumstances affect an order, we will make reasonable efforts to provide relevant updates and assist customers with available options.

4.11 Incorrect or Returned Deliveries

If a package is returned to us because of an incorrect address, failed delivery attempts, or an inability to complete delivery, we will review the circumstances and contact the customer when reasonably possible.

Additional shipping arrangements may be necessary if a new shipment is requested because of incorrect information supplied by the customer.

If the delivery failure results from our error, we will work toward an appropriate resolution without improperly transferring our responsibility to the customer.

4.12 Contact for Shipping Assistance

For delivery questions, tracking concerns, damaged packages, or address corrections, please contact:

METROSORT STUDIO – Shipping Support

Company: WP INC
Address: 3729 MADDIE LANE, JACKSONVILLE, FL 32210, United States
Email: [email protected]

Please include your order number in all shipping-related communications so that we can identify your purchase more efficiently.