Privacy policy

METROSORT STUDIO respects the privacy of every individual who visits our website, explores our bathroom accessories, places an order, or communicates with our customer service team.

We recognize that customers entrust us with information when purchasing wall-mounted towel racks, face towels, bath towels, and other household products. Protecting that information is an important part of maintaining a dependable shopping experience.

This Privacy Policy explains what information WP INC may collect, why it is collected, how it may be used, when it may be shared, and what choices may be available to individuals regarding their personal information.

2.1 Business Information

METROSORT STUDIO is operated by:

WP INC

3729 MADDIE LANE
JACKSONVILLE, FL 32210
United States

Privacy and customer service inquiries:

[email protected]

In this policy, the terms "METROSORT STUDIO," "we," "our," and "us" refer to WP INC and its operation of the website.

2.2 Information We May Collect

Depending on how you interact with our website, we may collect several categories of information.

A. Personal Identification Information

When customers place an order, contact us, or submit information through website forms, we may collect:

Full name.
Billing address.
Shipping address.
Email address.
Telephone number, if provided.
Order identification and transaction-related information.

This information helps us identify orders, communicate with customers, and arrange successful deliveries.

B. Transaction Information

When a purchase is made, we may collect or receive information relating to:

Products purchased.
Order quantities.
Purchase amounts.
Applicable taxes and shipping charges.
Payment status.
Refund and exchange history.
Order dates and confirmation details.

Payment card details are generally handled by the payment processing providers used during checkout. We do not intend to store complete payment card security information on our own systems unless specifically disclosed and handled in accordance with applicable requirements.

C. Technical and Browsing Information

When visitors access METROSORT STUDIO, certain technical information may be collected automatically, including:

Internet Protocol (IP) address.
Browser type and version.
Device category.
Operating system.
Website access time.
Pages viewed.
Referring website information.
General interaction and navigation activity.

This information helps us understand website performance, identify technical problems, and improve the shopping experience.

D. Customer Communications

If you contact our support team, we may retain the information you voluntarily provide, including your message, order number, photographs, and correspondence history.

2.3 How We Use Personal Information

We collect and use information for legitimate business and operational purposes, including:

Order Processing

To verify purchases, confirm payment status, prepare merchandise, and arrange delivery of towel racks and textile products.

Customer Service

To respond to questions, investigate order issues, provide return instructions, and assist with refunds or exchanges.

Shipping and Delivery

To provide the information necessary for carriers and fulfillment partners to transport purchases to the correct destination.

Website Improvement

To evaluate how customers browse our website, identify popular product categories, improve page functionality, and make product information easier to understand.

Security and Fraud Prevention

To identify suspicious transactions, investigate potentially unauthorized activity, and protect our business and customers from misuse.

Business Communications

To send order confirmations, shipping notifications, service announcements, and other communications directly related to a customer's transaction.

Marketing communications may be sent where permitted by law and subject to applicable consent and opt-out requirements.

2.4 Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential website operations and improve visitor experiences.

These technologies may help us:

Remember certain website preferences.
Maintain shopping cart functionality.
Understand general visitor activity.
Measure website performance.
Identify technical errors.
Evaluate the effectiveness of permitted advertising activities.

Some cookies are necessary for website functionality, while others may be used for analytics or marketing purposes.

Visitors may be able to manage cookies through their browser settings or available website privacy controls. Disabling certain cookies may affect some website features.

2.5 How We Share Information

METROSORT STUDIO does not intend to make customer information publicly available or disclose it indiscriminately.

We may share relevant information with trusted third parties when reasonably necessary for business operations.

These parties may include:

Payment Service Providers

To authorize transactions, process payments, manage refunds, and help prevent payment fraud.

Shipping and Fulfillment Companies

To prepare, dispatch, track, and deliver purchased merchandise.

Website and Hosting Providers

To maintain website infrastructure, secure systems, and support online operations.

Analytics and Technical Service Providers

To understand website usage, monitor performance, and improve website functionality.

Professional Advisors

To obtain accounting, legal, compliance, or other professional services where necessary.

Government Authorities

Where disclosure is required by applicable law, valid legal process, or a legitimate regulatory investigation.

Third-party service providers are expected to handle information appropriately and only for authorized purposes.

2.6 Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

These safeguards may include access restrictions, secure communication methods, system monitoring, and appropriate vendor controls.

However, no online transmission or electronic storage method can be guaranteed to be completely secure. We therefore cannot promise absolute security against every possible threat.

2.7 Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods may depend on:

The nature of the information.
The status of a customer's order.
Accounting and tax obligations.
Refund and dispute requirements.
Applicable legal retention periods.
Security and fraud prevention needs.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

2.8 Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights concerning your personal information.

These rights may include:

Requesting access to personal information we maintain about you.
Requesting correction of inaccurate information.
Requesting deletion of certain personal information.
Requesting information about certain data processing activities.
Opting out of certain marketing communications.
Exercising applicable rights concerning targeted advertising or the sale or sharing of personal information, where relevant.
Appealing certain privacy request decisions where required by law.

Florida residents may have additional rights under applicable Florida privacy legislation when the relevant statutory requirements apply.

To submit a privacy-related request, contact:

[email protected]

Please identify the nature of your request and provide sufficient information for us to verify your identity and locate the relevant records.

We may need to request additional information to prevent unauthorized disclosure.

We will not unlawfully discriminate against individuals for exercising privacy rights protected by applicable law.

2.9 Children's Privacy

METROSORT STUDIO is intended for a general audience and is not designed to collect personal information directly from children under the age of 13.

We do not knowingly collect personal information from children under 13 without legally required parental consent.

If a parent or legal guardian believes that a child has submitted personal information through our website, please contact us so that we can review the matter and take appropriate action.

2.10 Third-Party Websites

Our website may contain links to external websites, payment platforms, or other online services.

These external websites operate under their own privacy practices. METROSORT STUDIO does not control their independent information collection activities.

We encourage visitors to review the privacy policies of external services before providing personal information.

2.11 Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.

Updated versions will be published on our website with a revised effective date.

Your continued use of the website after an updated policy becomes available is subject to the revised terms to the extent permitted by applicable law.

2.12 Contact Regarding Privacy

For privacy questions, requests, or concerns:

WP INC – METROSORT STUDIO